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General FAQs
Color Blind Products: EnChroma Cx FAQs
Low Vision and Glare Sensitive Adults 50+: EnChroma Lx FAQs
General FAQs
Buying / Orders / Shipping
Does the FREE 2-Day Delivery include weekends?
Are there any discounts or promotions available?
Where do you ship?
Do you ship to my country? How much will it cost and how long will it take?
Where can I find frame measurements?
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Post-Purchase
What is the status of my order?
When will I receive my order?
How do I get my frames adjusted?
Authorized Retailers
Where can I buy your glasses? Is there a way to try them on first?
Prescription / Rx
I wear prescription glasses or contacts. What should I buy?
Can your glasses be made with prescription lenses?
How do I submit my prescription?
I can’t figure out how to order and send you my prescription details.
Klarna Payment Option
What is Klarna?
How does pay in 4 interest-free installments work?
I returned my pay in 4 interest-free installments purchase, what happens next?
I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?
Is there a late fee for pay in 4 interest-free installments?
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Color Blind Products: EnChroma Cx FAQs
Color Blind Test
Will these glasses help me to pass the Ishihara or other traditional color blind tests?
Why do I get different results on different devices?
When I took the old EnChroma Color Blind Test, it told me if my colorblindness was mild, moderate, or severe. Why does the new test not tell me which one I am?
If I get a 0% on one of my cones, does it mean the glasses won’t be able to help me?
I scored 0% on one of my cones, but I can usually see that color. Did I get the wrong result?
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Cx1 Indoor Lens
What are the EnChroma Cx1 Indoor Lenses?
What is Deutan Color Blindness?
Why is the Indoor lens blue?
How is the Cx1 Indoor different than previous lenses?
I have protan color blindness. Should I try the Indoor lens?
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Lens Technology For Color Blindness
Do you have an indoor lens for strong protan color vision deficiency?
It says I have a tritan deficiency: will EnChroma lens help me?
Is the EnChroma lens polarized?
Product
Is the EnChroma lens polarized?
Can I get the EnChroma lenses as a clip-on?
Can your glasses be polarized?
Can I get the EnChroma lens with Transitions(R) / photochromic?
What are the lens options?
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About Color Blindness
Types of color blindness
Low Vision and Glare Sensitive Adults 50+: EnChroma Lx FAQs
About EnChroma Lx Lens Technology
What is EnChroma Lx Lens Technology?
How does EnChroma Lx eyewear provide glare protection that is different than other options on the market?
EnChroma Lx Glasses (Low Vision/Adults 50+)
Which are the EnChroma Lx lens offerings and how are they different?
Why do people with Low Vision and adults 50+ with age-related eye conditions struggle with glare?
Would I benefit from purchasing two different EnChroma Lx lenses?
Can the EnChroma Lx Series lenses be used as sunglasses, even if I am not visually impaired?
If I wear prescription glasses, can I get the EnChroma Lx Series lenses in my prescription?
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